Goodman Manufacturing Company D-Net Control Center Specialist in Waller, Texas

Goodman Global, Inc.

D-Net Control Center Specialist

About Goodman

Houston-based Goodman is a leading supplier of heating, ventilation and air conditioning (HVAC) products for residential and commercial use and is a member of Daikin Industries, Ltd. . Goodman's products are predominantly marketed under the Goodman® and Amana® brand names, and are sold through company-operated and independent distribution networks with more than 950 total distribution points throughout North America. Goodman is ISO 14001:2004 accredited, an international certification that recognizes manufacturing processes and policies that are more environmentally sustainable. Daikin Industries is a Fortune 1000 company with more than 44,000 employees worldwide and is recognized as the number one HVAC manufacturer in the world. The company has manufacturing operations in 18 countries and a sales presence in more than 90 countries and is headquartered in Osaka, Japan. For more information, visit www.goodmanmfg.com

The Opportunity

Daikin North America is seeking a D-Net Control Center Specialist with focus on increasing VRV sales by providing technical support and troubleshooting though D-Net remote monitoring system. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website http://careersatgoodman.com/ and submitting your resume.

May Include:

Setup-

  • Understanding the workings of D-Net technology through internal resources and self-study.

  • Perform onsite and/or remote D-Net commissioning, assist with D-Net commissioning remotely or assist D-Net network configuration for jobsites. Advise on the set up of control systems and the commissioning of product including refrigerant charging, addressing, operational data and field settings.

  • Maintain working relationship with customer stakeholders including, but not limited to- site owner, maintenance/service team etc., to provide complete satisfaction.

Training-

  • Perform D-Net commissioning training for internal employees, and on-site for external sales partners.

  • Train backup resources in all aspects of D-Net functionality and actions.

  • In conjunction with the Field Support Manager, provide information and conduct training sessions pertaining to proper VRV installation techniques, VRV commissioning, controls commissioning and troubleshooting of Daikin indoor units, outdoor units, controls and accessories.

  • Work with internal teams to learn of changes to equipment and assess their impact on the D-Net business. At the same time provide voice-of -customer inputs to improve D-Net functionality.

Troubleshooting and Analysis-

  • Provide prompt and courteous response to calls coming to Daikin North America’s D-Net Control Center (DCC). In response to system notifications, troubleshoot operation data from D-Net monitoring and provide technical report to customer- within 2 hours of error malfunction and within 8 hours of prediction malfunction

  • Create and review operation reports for D-Net sites. Coordinate with internal Tech Service resource and/or with oversea partner to create and distribute periodic reports to the customers within 7 working days of the end of reporting term.

  • Visit critical jobsites and provide technical assistance. Collects and analyze system data from Daikin systems via Daikin’s proprietary Service Checker tool and provide solutions to customers.

Sales support-

  • Provide progress with D-Net to management.

  • Maintain monthly contact with D-Net site stakeholders to provide complete satisfaction.

  • Help with creating technical literature to promote D-Net business. Participate in D-Net Sales promotion activities as a D-Net technical expert.

  • Perform other related job duties as assigned.

  • Ability to apply knowledge of refrigeration and air conditioning theory and structural layout.

  • Excellent communication skills and interpersonal skills to interact effectively with diverse client group.

  • Self-starter with the ability to work both independently and within a team.

  • Ability to effectively communicate ideas and properly describe problems and solutions.

  • Demonstrated technical skills to explain product functionality to customers.

  • Ability to present technical seminars for customers in conjunction with sales engineers.

  • Proficient computer skills, such as Outlook, Word, Excel and PowerPoint.

  • Ability to produce clear, timely and concise documentation and have well developed problem solving skills.

  • Minimum 3 years of experience in teaching and coaching service technicians

  • Minimum 6 years technical service experience within the HVAC industry, VRV/VRF experience highly desirable.

  • Bachelor’s degree preferred, Associates Degree or HVAC Certificate required.

  • Universal Refrigerant Handling Certification required

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

ID: 2017-8858

External Company Name: Goodman Manufacturing Company