Volt Information Sciences Service Support Specialist in Irving, Texas
Service Support Specialist in Irving, TX at Volt
Date Posted: 2/6/2018
Employee Type: Direct Hire
Location: Irving, TX
Job Type: Miscellaneous
Date Posted: 2/6/2018
Job ID: 95630
Pay Rate $60000.0 - $65000.0/Year
Contact Name Volt Branch
Volt is seeking to hire a dynamic, high energy and accomplished Service Support Specialist for a leading manufacturer of computer peripheral equipment including color and monochrome printers as well as multi-function products. The Service Support Specialist must possess 5 years of experience in IT Field Management. In addition, the candidate would have thorough knowledge of warranty claims, SAP, and experience in customer service.
The responsibilities of the position are:
Executes special or continuous research and data analysis tasks. Analyzes problems, determines approach, compiles and analyzes data and prepares reports, presentations, or recommendations
Responsible for establishing quality standards which enhance customer satisfaction. Distribute daily reports and regularly monitors employees for quality. Provides constructive feedback on performance.
Assist clients with warranty, or equipment issues after installation ensuring customer satisfaction levels are exceeded. Other reporting and administrative duties are also required as assigned.
EDUCATION: Associates Degree from an accredited college/university required.
5 years of IT Field Management, Warranty Claims, and SAP
Microsoft Office (Word / Excel), must be strong in Excel
Excellent communication skills
Ability to address difficult customer escalation
Experience with SAP and Symposium preferred
Equal Opportunity Employer
In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.